Lifetime warranty
When you choose Karndean Designflooring, you're choosing quality that lasts a lifetime. Our ranges are backed by an industry-leading lifetime warranty, protecting against product wear-out and manufacturing defects. We stand by our products, ensuring you enjoy your beautiful flooring for years to come.
Premium quality and style
Elevate your space with the elegance of Karndean's Art Select, the authenticity of Van Gogh, the modern appeal of Opus, the timeless charm of Knight Tile, the versatility of LooseLay Longboard and LooseLay Originals, and the innovation of Korlok. Each collection offers a unique blend of design and durability, crafted to enhance the beauty of your home.
Professional installation and maintenance
Ensure your Karndean Designflooring is installed to perfection by following our comprehensive Installation Guidelines. For continued beauty, refer to our After Care Guide to maintain and protect your investment. Professional installation and proper maintenance guarantee the longevity of your flooring.
Transferable purchase guarantee
Buying your Karndean Designflooring through one of our retail partners comes with an added advantage – a transferable guarantee. If you decide to sell your house within the guarantee period, you can transfer the warranty to the new owners, adding value to your property.
Your responsibilities
Proof of purchase
Safeguard your proof of purchase, installation details, and warranty.
Professional installation
Follow Karndean installation procedures according to our guidelines.
After care
Adhere to our maintenance and cleaning guidelines.
Protect your floor
Employ protective measures under furniture to prevent damage.
Ensuring validity: For a comprehensive understanding of the warranty and its terms, please refer to the comprehensive warranty document within the Buyer/Your Obligations section.
Making a claim made easy
Reach out to the retailer where you purchased the product, informing them about the issue. They will be your initial point of contact for addressing the concern.
Your retailer may choose to visit your site to inspect the reported issue firsthand, gathering relevant details.
If needed, your retailer will convey the issue's specifics to Karndean on your behalf, ensuring that your concern is documented accurately.
Karndean might schedule an inspection of your site or home if deemed necessary. This inspection may be conducted by a Karndean Sales Representative, either in-person or through virtual means such as photos or video calls.
In some cases, a sample plank/tile from your floor might need to be carefully removed for further investigation.
Upon completing the investigation, Karndean will perform a technical assessment to understand the issue thoroughly. The findings and outcome will be communicated to your retailer.
Your retailer will then relay the assessment outcome to you, providing clear guidance on the next steps to address the situation.
Rest assured that our commitment to resolving any concerns is paramount. Our comprehensive process ensures that your warranty claim is handled efficiently, with a focus on delivering the best possible solution for you.
The Korlok and Van Gogh rigid core ranges are supplied with a 5G® Locking Mechanism backed by our HoldSafe® lifetime warranty. Guaranteeing our flooring joints will remain secure for up to 35 years in residential homes as long as these ranges are installed according to our guidelines and used as recommended.
At Karndean Designflooring, we bring you more than just flooring; we bring you a lifetime of quality and style. Discover our unmatched collections and enjoy the assurance that comes with our lifetime warranty. Elevate your space with Karndean and experience the difference today.
For more information or to obtain your Purchase Warranty, please speak with your local flooring retailer, contact our helpful Customer Service Team.
*Terms and conditions apply. Please download our full warranty terms and conditions for complete details.
**The Lifetime residential warranty is defined as 35 years and protects against product wear out and manufacturing defects. What's more, the warranties are now transferable to any future owners (subject to the terms and conditions of the Transferable Purchase Warranty).
Next Steps
Three easy steps to buying your new floor
