Skip to content

Terms and conditions of supply

  • Warehousing: Delta, BC & Burlington, ON
  • FOB: Regina, Winnipeg, Saskatoon, Calgary, Edmonton, Vancouver, Kelowna
  • Terms: Net 30 Days O.A.C Takes: Extra where applicable Lead Time: Stock to 10 weeks
  • Shipping: For orders that require further shipping from our FOB points, beyond charges will apply at the cost of the Buyer.
  • Pick-ups: Customers wishing to pick up order(s) from our Burlington, ON warehouse must provide at least 24-hours notice prior to arriving. A $35 flat rate rush fee will be charged for any pick-ups requested under 24-hours.
  • Cancellation of Orders: An order cancellation will only be accepted by Karndean Designflooring if it does not result in any cost/loss for Karndean Designflooring. Cancelled orders will be confirmed in writing.
  • Return Merchandise: Request to return merchandise MUST be pre-authorized by Karndean Designflooring and be within 3 months of original purchase date. Credits will be subject to a 20% restocking charge. Buyer must pay shipping costs. Karndean Designflooring will not accept returned merchandise under 100 square feet or from different orders. Product must be returned in unopened packaging.
  • Karndean Designflooring accessories (stair nosings, slim trims, slim caps, design strips, feature strips, borders, corners, adhesives, cleaners and trowels) are final sale - non-returnable and non-refundable.
  • Risk: The risk of ownership shall pass to the Buyer at the point of delivery.
  • Prices: Goods will be charged in accordance with current price lists ruling at the date of customers order. Karndean Designflooring cannot accept responsibility for out of date price lists. Prices may be subject to appropriate taxes.
  • Pricing: Although we endeavor to announce price changes with at !east 30 days notice, we reserve the right to change pricing without written notice.
  • Payment: Invoices for goods delivered are due for payment within 30 days from the date of invoice. No early payment discounts may be taken using a credit card. Credit card payments will only be accepted on COD accounts.
  • Invoicing: Invoices for goods delivered are due for payment within 30 days from the date of invoice. All invoice discrepancies must be reported within S days of the invoice date. Karndean Designflooring cannot accept responsibility for unreported discrepancies and will not accept them as reason for non­ payment in such an event. In areas where you purchase from a distributor, please refer to their terms
  • Batch Numbers: We will endeavour to ship matching batch numbers. Upon receipt of your order, the arrangement of the batch numbers becomes the responsibility of the Dealer.
  • Delivery: The buyer will, before accepting delivery, check and sign for the 'actual' goods received and indicate any discrepancies on the carrier's bill of landing. These should be brought to the attention of Karndean Designflooring by means of a telephone call, fax or e-mail within 48 hours of shipment receipt. Karndean Designflooring cannot take responsibility for any discrepancies after this time period and or will not take responsibility for any incorrect product shipped that gets installed.
  • Date of Delivery: The logistics companies provide information on date or time of delivery in good faith. Karndean Designflooring cannot accept responsibility for delays in delivery and will not accept any claims resulting from late delivery.


Limitation of Liability: We shall be under no liability in respect of any faults or defects in the flooring, arising from:

         i) any drawing, design or specification supplied by you.
         ii) the fitting and/or laying of the flooring including, without limitation, any failure to follow our installation guide available on request.
         iii) willful damage, abnormal working conditions, failure to follow our instructions, misuse, alteration or repair of flooring without our approval, failure to use the recommended adhesive, design and/or maintenance system, improper maintenance or negligence on your part or a third party.

We shall have no liability to you for any:

         i) consequential loss, loss of profits and/or damage to goodwill, economic and/or other similar losses, special damages and indirect losses, business interruption, loss of business, contracts, opportunity and/or production, however it may occur.